AI help desk for small teams
Turn support emails into tickets, review AI-drafted replies, and see customer context beside every ticket.
From $3.49/mo · Unlimited users and inboxes · AI included
How it works
— in 2 minutes
No training sessions. No week-long onboarding.
Just connect and start closing tickets.
Connect your inbox
Forward your support email and start receiving tickets.
Get AI drafts instantly
The AI reads the thread and prepares replies for review.
Reply with context
See customer data, tags, and history without switching tabs.
Let AI draft, summarize, and tag every ticket
initdesk drafts replies using your help docs, customer context, ticket history, and tone of voice. You review before anything is sent.
- Trusted reply drafts in your company's tone
- Keyboard-first: Power-user shortcuts for every action
- Turn customer feedback into Linear issues
Know who you're replying to before you reply
Connect with your internal API and show plan, billing status, order history, usage data, or account details next to every ticket. The AI drafts use the same context, so replies are faster and more accurate.
- Custom rendering
- AI-ready context
- More accurate draft replies
Let customers self-serve first
The Help Center becomes the front door to support
Publish a help center that gets smarter with every ticket you close.
- Add Live Chat to your site with one script tag
- Notion-like editor. No code required.
- Custom domain
- Exposes llms.txt
Everything included
Everything included for the whole support loop
initdesk keeps inbox, AI, help center, live chat, product work, and customer data together without charging per teammate.
Starts at
14-day free trial with no credit card required
Unlimited users
Invite support, founders, product, and engineering.
Shared inboxes
Separate brands, products, or business units.
AI workflow
Drafts, summaries, tags, sentiment, and tone of voice.
Help Center + chat
Docs, custom domain, and AI-powered chat widget.
Linear workflow
Create and link Linear issues from customer tickets.
Customer context
Bring your own data into ticket context.
*Usage-based (by ticket volume) · per organization · no hidden fees
FAQ
initdesk is an AI help desk for small teams. It brings customer data into every ticket, turns feedback into Linear issues, and uses AI for drafts, tags, help center answers, and support conversations. A support inbox refers to a shared queue where teams triage, reply to, and learn from customer conversations without switching between separate tools.
initdesk was built for modern and small/medium-sized teams — SaaS companies, SMBs, indie hackers, and solo founders managing one or more products. No per-seat billing that punishes growth, no AI as a paid add-on, no enterprise complexity you'll never need. Everything is included: AI drafts, help center, auto-tagging, and routing. Just connect your email and run support the way it should work.
No. Setup takes just a few minutes — connect your email, name your organization, and you're live. No technical knowledge required. Check how to get started.
Yes, there's a 14-day free trial — no credit card required. After the trial, if no subscription is active, your organization will be deleted. Learn more about inactivity and deletion of trial organizations in our Terms of Service. Your user account will remain active after organization deletion until you explicitly request account removal.
Pricing starts at $3.49/mo for up to 100 tickets. Unlimited users, unlimited inboxes, and AI are included. You pay based on support volume, not team size. See pricing details.
Yes. You can use our "Bring Your Own Data" plugin to connect internal systems, providing custom data to both user interface and AI agents. Also, initdesk supports webhooks, and we're building native integrations. Tell us which tools you need: support@initdesk.com
Yes! With BYOD (Bring Your Own Data), you can connect any API endpoint to display custom data directly in the ticket sidebar. Customer details, order history from your admin panel, or usage metrics from your backend — it all shows up right next to the conversation. You design the panel using our built-in templates and UI components, and the data is also available to our AI for smarter draft replies. No middleware, no custom apps needed.
Yes. We'd like to understand which platform you use today and help evaluate the best way to migrate your conversation history, inboxes, and workflows safely. We do not promise a one-click import for every tool yet, but we're happy to review your setup and recommend the best migration path. Tell us what you're using at support@initdesk.com.
Absolutely. No long-term contracts. Cancel anytime without fees or penalties.